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I had an engineered floor installed throughout my home last year. Just as the year was almost up, I noticed that it looked like the flooring was buckling and notified Home Depot in Oak Ridge, TN about the problem. It took over a month before the first person (installer rep) to come out. He couldn't understand what was happening to the floor but check the usual install problems and came up with "everything looked OK on the install". Three weeks later another "install rep along with the original rep came out to see what he could find. Same result. It wasn't a install problem, it was a manufacturing problem. Next a flooring rep came out, did some picture taking and said I would here from Home Depot. Guess what? It wasn't a manufacturing problem, it was an install problem or so the manufacturing rep concluded. Next visit was from Home Depot's Install manager and he came out and made some comments about how well we cleaned (or didn't clean) the floors and said we would hear back from Home Depot. Of course, I had to call them because they didn't let me "hear back" from them. Their decision is to do nothing because there wasn't any problem with the flooring. They said that this was the end of the line for my complaint. I disagree.